The retail industry is undergoing tremendous change. Increasing ecommerce penetration and the continued strengthening of Amazon, proliferation of brand direct-to-consumer strategies and new business models, demographic shifts and renewed spending priorities, highly informed and empowered consumers, rapidly evolving technologies, and massive restructuring of major legacy channel segments, to name a few, are creating major disruption.
Achieving top- and bottom-line growth is a challenge for many, and for some, long-term viability is in question. Today, retailers need to objectively evaluate their roles and value propositions, and prioritize the strategies ― both refinements and bold moves ― required to win in the future. L.E.K. Consulting combines deep industry expertise, fact-based insights and sophisticated analytics to identify solutions to complex issues and to build confidence among management teams so they can take informed strategic action. Retailers partner with us to deliver strategies that drive growth, create competitive advantage, unlock profit and value-creation opportunities, and mitigate risk.
How we help
We work with clients across a variety of strategic issues to deliver actionable insights that lead to high-impact results.
L.E.K. Inflation Insights 2022
Our latest surveys take the temperature of UK consumers and businesses across Europe on the edge of recession, looking at attitudes to spending and financial management for the challenging times to come.
COVID-19 in the US: Consumer Insights for Businesses — Edition 1, Part 2
In this update to our recent Consumer Insights Series, we provide new findings about declines in U.S. consumer income and “new normal” spending levels post-outbreak.
COVID-19 in the US: Consumer Insights for Businesses
The coronavirus crisis has thrown us into uncharted economic territory. Still, one thing is certain: Consumer behaviors are changing significantly.
Amazon Shows a Different (Focused) Side When It Comes to Retail Strategy
Amazon is growing its store footprint with the launch of Amazon 4-star and Amazon Go. But how sustainable are these tailored store concepts over the long term?