COVID-19 has given a major boost to the increasing shift online that the consumer retail industry has experienced in the last few years, as well as increasing the use of digital as a communication channel. Many of these shopping habits are set to remain when the pandemic subsides, providing fresh challenges to the many multichannel retailers whose business models combine store networks with online offerings.
As part of The Collective: Business in 2021 webinar series, L.E.K. Consulting joined Lewis Silkin to discuss these trends and present insights on how multichannel retailers should act decisively to ensure survival now and be fit for the new era of retail post the pandemic.
To watch the webinar, or to download a copy of the presentation, please fill out the form below.