Study Sheds Light on How Inflation is Impacting Consumer Purchasing Behavior – Now and in the Future
BOSTON, MA (Dec. 5, 2022) – With inflation in the U.S. at its highest in more than 40 years, global strategy consultancy L.E.K. Consulting surveyed over 2,500 Americans in October 2022 – across generations and income levels – to see how their spending has changed, uncovering the categories and items that consumers have been cutting back on as well as those that they expect to return to post-inflation.
Overall, about 85% of Americans report that inflation has had a moderate to significant impact on their day-to-day life, according to the L.E.K. survey. Only 2% said it hasn’t. For example, nearly 90% said inflation has changed how they spend on food, beverage, cars and gas.
The survey also revealed who is feeling the pinch the most. Unsurprisingly, L.E.K. found that inflation challenges are especially acute for Americans earning less than $50,000 per year, with nearly 60% being significantly impacted. And while those earning more than $200,000 per year appear relatively insulated, 30% did report significant inflationary impacts – although it may not be affecting their spending as directly.
In terms of impact across generations, more than 50% of millennials and Gen Xers, many of whom are juggling children and mortgages, are feeling significant inflationary pressures – more than either Gen Z or boomers.
“A huge group of Americans has felt an effect in their lives from inflation. This cuts across income levels and generations and is directly affecting how consumers are spending their money. Decision-makers across consumer-facing industries should keep this in mind as they plan strategies for 2023,” said Chris Randall, L.E.K. Managing Director and co-author of Inflation Inflated: Part 1 — The Consumer Outlook.
The impact of inflation across consumer categories
Americans are seeing the biggest inflationary impacts on the products and services they use the most, often daily.
About 90% of Americans said that inflation has had an impact on their spending over the past year when it comes to food and beverage, including 54% who said the impact has been significant.
A similar number – 88% – said inflation has impacted their spending at restaurants.
About 89% said inflation has had an impact on their motor vehicle spending, such as gasoline – including 56% who said it’s had a significant impact.
Eighty-six percent said inflation has impacted their spending on travel over the past year (45% said significantly).
About 85% said inflation has impacted their spending on daily use household items.
About 81% said it’s impacted their spending on leisure products and entertainment, including a significant impact for 35% of respondents.
Only 27% said inflation has had a significant impact on their beauty and personal care spending, although an additional 53% said there’s been some impact.
Just 25% of respondents said inflation has had a significant impact on their gambling, with another 36% reporting some impact.
Only 21% said inflation has had a significant impact on fitness spending, with 40% more reporting some impact.
“While, overall, product and service categories that are used more frequently saw the biggest inflationary effects, there were a few notable exceptions. Pet products, beauty and personal care and fitness actually scored near the bottom of observable consumer impact, despite regular use,” said Claire Davies, L.E.K. Managing Director and co-author of the study.
How inflation is impacting behavior
“Broadly speaking, inflation is having an undeniable impact on how Americans are spending their money, as they attempt to avoid the worst of it. In fact, depending on the category or item, anywhere from 50% to 85% of consumers have changed their spending behaviors due to inflation,” said Randall. “Inflation is only being absorbed by the consumer in the most necessary and unavoidable non-discretionary categories, namely rent and utilities.”
Americans are continuing to spend money – whether by trading down, i.e., buying budget brands and store brands, or otherwise adjusting their spending behaviors, such as shopping from stores and websites with cheaper prices or buying in bulk – on daily household items, pet products, food and beverage, health and wellness and beauty and personal care, according to L.E.K.’s survey.
But in every other discretionary category, particularly restaurants, travel, entertainment and apparel, the majority of Americans are either purchasing items and experiences less frequently or stopping spending completely. For example, 60% of Americans said they are spending at restaurants less frequently.
In fact, only a small portion of Americans are absorbing price increases in restaurants and apparel without adjusting their behavior. But younger consumers, especially Gen Z, are more inclined to absorb prices or make smaller spending adjustments.
“Despite lower incomes, younger consumers are less likely to give up completely on fitness, beauty and leisure activities – instead choosing to adjust their spending behaviors. This aligns with the persistent trend among Gen Z of valuing experiences over products,” said Emile Santos, L.E.K. Managing Director and co-author of the study.
What consumers plan to do if inflation persists – or if it abates
Across the board, consumers primarily want to reverse current spending behaviors, such as trading down for budget brands, and return to their preferred “standard of living” items – notably in food and beverage, daily household use items, travel, restaurants and apparel.
But if prices continue to rise, eating out (49% of respondents said it’s their first priority to cut), gambling (43%) and travel (41%) will be the top three areas that consumers will cut back on. Home furnishings, electronics and other discretionary items like apparel would also see additional pressure. Meanwhile, pet products – with only 10% of respondents listing as the top priority – is least likely to see any reduced spending.
On the other hand, once prices stabilize, Americans are most excited about returning their spending to their preferred food and beverage products (62% listed as their top priority), housing and rental units (50%), daily household items (44%) and travel options (40%).
Wealthier consumers seem to be prioritizing returning to apparel, health and wellness and home improvement, while lower income consumers are relatively more inclined to return to travel and consumer electronics. Gen Z appears to be especially intent on returning spending to food and beverage, apparel, pet products and consumer electronics.
“As Americans grapple with a level of inflation many of them have never even imagined, much less experienced, they are making some big adjustments to their spending behaviors. But we’ve seen that those adjustments differ depending on age, income level and the category in which people are spending. And they will continue to shift, whether inflation continues to climb or, ideally, starts to retreat,” said Rob Haslehurst, L.E.K. Managing Director and co-author of the study.
For more information and data findings, see Inflation Inflated: Part 1 — The Consumer Outlook.
About L.E.K. Consulting
We’re L.E.K. Consulting, a global strategy consultancy working with business leaders to seize competitive advantage and amplify growth. Our insights are catalysts that reshape the trajectory of our clients’ businesses, uncovering opportunities and empowering them to master their moments of truth. Since 1983, our worldwide practice — spanning the Americas, Asia-Pacific and Europe — has guided leaders across all industries, from global corporations to emerging entrepreneurial businesses and private equity investors. Looking for more? Visit www.lek.com.