Providers may be surprised to learn what they can do remotely. L.E.K.’s Katya Zubareva explores this facet of digital transformation in healthcare.
So how we're helping clients with a digital transformation in healthcare? The angle that I tend to spend time on is how do you change the patient pathway to make it more digitally enabled? So rather than having to come into the clinic or the hospital for every tiny little thing, they need to do, can you do some of it online from home? So can you fill out your forms from home? Can you watch some videos that enable you to give consent from home? Which is also a lot more convenient, right, than having to go into the clinic every time. Can some of your consultations be on video rather than in person?
Can you receive some of the information you need via email, text WhatsApp message, rather than in person from a clinician? How much of the testing can you do at home? For example, can you do some remote monitoring of some conditions? These sort of things, which they have the double benefit of helping with capacity in the clinic or in the hospital because patients are not coming there and with COVID safety actually at the moment as well. But also the more important benefit actually is making the services more accessible, more convenient for the patient. And that's something we spend a fair amount of time on, even in segments where you don't think a lot of it can be done. Actually, quite a lot can be done remotely.