COVID-19 Hospital impact
COVID-19 hospitals impact summary
telehealth insight for hospitals on COVID-19
preparation of healthcare organizations for COVID-19
morale rating of healthcare organization
COVID-19 impact on inpatient capacity
current volume of scheduled procedures at hospitals
hospitals highest level of concern
hospitals leveraging telehealth
expectation for telehealth usage post COVID-19
how to increase telehealth usage

Survey results: Week of March 31, 2020-April 6, 2020

L.E.K. Consulting’s survey “COVID-19 Impact on U.S. Hospitals” tracks COVID-19’s impact on U.S. hospital staff morale, inpatient capacities, key areas of concern and actions taken to handle the outbreak. This week’s survey also includes new questions surrounding the increasing use of telehealth. We plan to administer the survey every one to two weeks, with each edition offering a glimpse into hospital sentiment over time. 

Stay tuned for future updates

Our plan is to poll hospital stakeholders again next week to provide an updated perspective on sentiment regarding the impact of COVID-19 on hospital operations. We will share our next bulletin with you via email, though feel free to also check our website ( We welcome your feedback on this topic and other topics for further discussion and evaluation in the weeks ahead.

Thank you, and please stay safe.

From the senior members of the U.S. L.E.K. Consulting MedTech and Healthcare Services teams:

Jonas Funk, Managing Director
Monish Rajpal, Managing Director
Ilya Trakhtenberg, Managing Director
Sue St. Sure, Managing Director
Kevin Grabenstatter, Managing Director
Wiley Bell, Managing Director
Matt Sabbatino, Managing Director
Sheila Shah, Senior Engagement Manager
David Palm, Senior Engagement Manager

Please reach out to us at or on our website if you would like to continue the discussion. (Contact us)

The Impact of COVID-19 on US Hospitals - Edition 1
impact of COVID-19 on hospitals
Edition 1 reflects survey results from March 23-30. The sample size is approximately 100 hospital administrators and clinicians across a diverse set of U.S. hospitals.

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