Miami, FL — May 26, 2015 — Media Alert
In his presentation “How Do We Monetize Insights from the Loyalty Program,” L.E.K. Engagement Manager and Aviation Industry Advisor Brett Catlin will discuss how airlines can develop engagement-maximizing coalitions, build hubs for personalization, unlock embedded program value without sacrificing control, and develop strategies to drive greater loyalty platform value. He will also be a featured speaker during the “How Can We Change the Passenger Experience Through Strategic Alliances and Partnerships” panel discussion, which will cover topics such as network coverage, quantity versus quality of services, and how to best identify passengers’ needs.
Tuesday & Wednesday, June 2 & 3, 2015
The Hilton Miami Downtown
1601 Biscayne Blvd., Miami, FL
June 3, 11:40 AM — 12:30 PM: "How Can We Change the Passenger Experience Through Strategic Alliances and Partnerships" (Panel)
June 3, 1:45 — 2:15 PM: How Do We Monetize Insights from the Loyalty Program
About Brett Catlin:
Brett Catlin has nearly a decade of progressive experience across the aviation and aerospace industries. During this time, he has worked in both direct and advisory roles with leading multinationals across the Americas, Europe and the Middle East. As an industry advisor, Brett has developed specialized expertise across a number of critical topics, including: customer experience and loyalty, alliances, joint ventures and partnerships, fleet planning, network design and aircraft financing. Today, Brett continues to move the industry forward in his role as a Boston-based Engagement Manager with L.E.K. Consulting’s Aviation and Travel practice.
About L.E.K. Consulting:
L.E.K. Consulting is a global management consulting firm that uses deep industry expertise and analytical rigor to help clients solve their most critical business problems. Founded more than 30 years ago, L.E.K. employs more than 1,000 professionals in 21 offices across Europe, the Americas and Asia-Pacific. L.E.K. advises and supports global companies that are leaders in their industries – including the largest private and public sector organizations, private equity firms and emerging entrepreneurial businesses. L.E.K. helps business leaders consistently make better decisions, deliver improved business performance and create greater shareholder returns.
About Aviation Festival Americas:
Aviation Festival Americas is made up of five events that encompass everything airlines and airports need to know, whether they’re just starting out or are established businesses focused on growing their customer base. Featured events include: World Low Cost Airlines Congress, AirXperience, Aviation IT Show, Air Retail Show, and The Aviation Interiors Show.