post-COVID traveller
Introduction to L.E.K. and Accent
Introduction to panel
transport demand
survey and multiple interviews
New consumer mindset agenda
Contemporary behavioural science
psychological phenomena drive
New social behaviours
Bringing the lockdown to life
past habits and lockdown reflections
Implications for future travel behaviour
Expected consumer behaviour
respondents expect to travel
Transport operators can influence
Older travellers are typically
Lost demand in leisure-related
transport operators to consider
COVID-19 will force a paradigm
new potential customer segments
fundamentally reset the consumer relationship
post-COVID traveller – key takeaways
L.E.K. and Accent are here to help

Webinar Recording

The legacy of COVID-19 brings passenger transport operators the greatest challenge they have ever faced, and the key to recovery lies in understanding new passenger behaviours.

L.E.K. Consulting and Accent present new consumer research that leverages behavioural science to provide insight into the mindset of the post-COVID traveller and address the most pressing questions for transport operators and investors today.

To watch the webinar please fill out the form below.

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