US Hospital Survey Edition 11
Key updates and insights
Highest level of concern
Volume of procedures
COVID-19 and elective procedures
Preparation for elective procedures
Elective procedure category prioritization
Procedures increasing outpatient
Virtual clinical care
Telehealth enablement
Departments impacted by telehealth
Second wave of COVID-19
COVID-19 impact on contracts
Hospital survey team
Hospital survey disclaimer

Survey results: June 11-18, 2020

Edition 11 of L.E.K. Consulting’s survey continues to track key areas of concern and actions U.S. hospitals are taking in response to the impacts of COVID-19. This week’s survey includes questions surrounding current hospital concerns, elective/semi-elective procedure levels and preparedness, the use and expected future impact of telehealth and payer contract expectations. We plan to administer the survey every week, with each edition of the survey offering a glimpse into hospital sentiment over time. 

Edition 11 reflects survey results for June 11-18. The sample size is approximately 100 hospital administrators and clinicians each week across a diverse set of U.S. hospitals. 

Stay tuned for future updates

We plan to poll hospital stakeholders again next week in order to provide an updated perspective on healthcare providers’ sentiment and the impact of COVID-19 on hospital operations. We will share our next bulletin with you via email, but feel free to also check our COVID-19 Insights Center. We welcome your feedback on this topic and other topics for further discussion and evaluation in the weeks ahead.

Thank you and please stay safe.

From the senior members of the U.S. L.E.K. Consulting MedTech and Healthcare Services teams:

Jonas Funk, Managing Director
Monish Rajpal, Managing Director
Ilya Trakhtenberg, Managing Director
Sue St. Sure, Managing Director
Kevin Grabenstatter, Managing Director
Sheila Shah, Senior Engagement Manager
Eamon Almeida, Engagement Manager
Elle Steichen, Senior Associate Consultant 
David Li, Associate Consultant 
Winslow Radcliffe-Trenner, Associate

Please reach out to us at or via our website if you would like to continue the discussion. (Contact us)

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