Summary
Although the metrics for health plan member retention success are clear, the formula for reducing disenrollment is highly elusive. Despite the integral role that retention plays in a health plan’s long-term financial performance, many health insurers can’t accurately identify the top reasons why members leave their plans, and are unable to address the problem effectively.
To help health plans address the challenge of reducing disenrollment, L.E.K. Consulting has detailed its approach to developing accurate and actionable insights into the true root causes of why their members leave. The new Executive Insights report includes:
- Calculating retention return on investment (ROI)
- An overview of the two steps to identifying disenrollment drivers
- Case study examples
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