Boston, MA – February 29, 2012 – Growth is returning to the residential building and construction market for the first time since the recession. L.E.K. Consulting’s second annual Contractor Behavior Survey for the building and construction industry projects a 7% increase in revenue per residential job within the next three years, compared with a 3% decline expected in last year’s survey. L.E.K. Consulting surveyed more than 500 contractors across the United States to examine their purchasing priorities, preferences and strategies for the future.

However, pricing pressure continues despite market optimism, with 34% of contractors losing bids due to price in 2011 – double the percentage in 2006. Contractors are responding by looking for their preferred products at competitive prices. They are also more than twice as likely to channel shop for the best price on trusted, high-quality products rather than trade down and purchase less expensive alternatives or lower-grade products from a popular product line or other manufacturer.

“For the first time since the recession, contractors are planning for growth, which is an important bellwether for the building products industry,” said Chris Kenney, Vice President and Head of L.E.K. Consulting’s North American Industrials Practice. “Building products manufacturers have an opportunity to capitalize on growth by continuing to promote trusted brands, introducing product features that will command a premium and reevaluating how they reach their customers across traditional and online channels.”

Growing Demand for Energy Efficiency and Sustainability 
Energy efficient and sustainable products are increasingly important factors in product selection decisions. More than half of the contractors surveyed will pay more than a 10% premium for these product attributes. However, the importance of these two features varies significantly between residential and commercial contractors. Residential contractors are willing to pay a premium for energy-efficient products and consider it the second most important purchasing criterion behind price. But they are generally unwilling to pay more for sustainable products. By contrast, commercial contractor purchasing decisions are equally influenced by both energy efficiency and sustainability.

Low Loyalty to Big Boxes, Growing Online Activity 
When respondents were asked about their loyalty to sales channels, big boxes remained at the bottom for the second consecutive year. Contractors indicate that big boxes underperform compared to the competition on the three most important channel selection criteria other than price: delivery speed, stock on-hand for immediate purchase and contractor services. Contractors’ loyalty to two-steppers increased the most from 2010 to 2011.

“As the building and construction market rebounds, OEMs that overly rely on big boxes may struggle to grow as contractors increasingly return to the pro channel and continue to look for products that demonstrate additional value,” said Robert Rourke, Vice President of L.E.K. Consulting. “Companies have an opportunity right now to get ahead of the growth curve, and their actions today will largely dictate tomorrow’s winners.”

Online sales of building products continue to grow and the Internet is also playing a larger role in contractors’ decision-making processes. More than 50% of contractors indicate they have used the Internet for price comparisons and 40% expect to conduct more purchasing online during the next three years. Thirty percent of contractors said they are using social media more than they were a year ago to follow suppliers and brands, and 35% expect to be more active on social media in 2012.

Additional Contractor Behavior Survey findings are available in the L.E.K. Executive Insights report for the U.S. (report link). Please also see L.E.K.’s separate European contractor survey (report link).

About the Survey 
Contractors surveyed for the December 2011 study each had at least five years of experience, worked at companies with at least three peak-season employees, and were involved in purchasing decisions for their construction company. The survey provides a nationwide barometer of contractor sentiment across multiple contractor trades.

About L.E.K. Consulting 
L.E.K. Consulting is a global management consulting firm that uses deep industry expertise and analytical rigor to help clients solve their most critical business problems. Founded nearly 30 years ago, L.E.K. employs more than 900 professionals in 20 offices across Europe, the Americas and Asia-Pacific. L.E.K. advises and supports global companies that are leaders in their industries – including the largest private and public sector organizations, private equity firms and emerging entrepreneurial businesses. L.E.K. helps business leaders consistently make better decisions, deliver improved business performance and create greater shareholder returns. For more information, go to  


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