Many jurisdictions around the world are asking whether it is possible to use on-demand technologies to complement or replace some conventional public transport services. Authorities and operators have been conducting on-demand public transport pilots to test and learn.

L.E.K. Consulting has undertaken a global review of over 40 cities that are trialing on-demand public transport pilots and operational services around the world, including the pilots run in New South Wales. This report summarises emerging insights from some of these pilots and provides a blueprint for execution for public transport authorities and operators.

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