Are health plans ready for some 30 million previously uninsured Americans to enter the U.S. healthcare system? This new population has little experience accessing care other than visiting an ER.

Payers face major risks as healthcare exchanges go into effect in 2014. How should they respond to new members once they have coverage, what kind of support services will they need and how intensive will these services need to be?

L.E.K. Consulting is already working with insurers to help them mitigate these risks. In this new Executive Insights, L.E.K. Consulting shares key characteristics of this healthcare exchange population so that insurers build the right care models that successfully transition the newly insured into the healthcare system.

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