The normal course of business today brings with it constant demands for change. Flexibility and agility have become essential attributes for successful organizations. There remain, however, exceptional business events that create the need for rapid organizational and performance transformation, stretching organizations beyond 'normal' and testing the most robust change processes to the limit. The events that create these conditions typically fall into three categories: mergers and acquisitions, performance turnaround, and senior executive change. Companies often fail to achieve the speed and scale of improvement required at these key moments for reasons that are usually avoidable and which stem from a limited number of root causes. This article explains how to eliminate the cause of program failure.

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