Digital Your AI Transformation Needs a Different Leadership Approach Darren Perry Chuck Reynolds Rob Wild Jenny Lieb Julie Sussman Read more
Solutions Retail The 80/20 of Personalization September 10, 2019 Why is personalization so hard to get right? It isn’t lack of data — after years of tracking clicks, ecommerce activity and rewards program engagement,…
Solutions Technology Demystifying AI’s Impact on Jobs in the Service Sector June 20, 2019 With so much hype around the potential disruption that artificial intelligence (AI) and automation will have on the service sector, it can be difficult to…
