Healthcare Services Services

L.E.K. combines strategic acumen with extensive healthcare industry insight to help clients enhance business performance and gain market share via our service offerings – Strategy, Mergers & Acquisitions (M&A), Marketing & Sales and Strategy Activation. We tailor our offerings to address the unique requirements of our healthcare clients and can provide industry-leading expertise and capabilities to support strategy activation and implementation across all of our service offerings.   


Service Sample Service Components

Growth and New Business Development

  • Response to U.S. and U.K. healthcare reform
  • Response to Europe public sector funding constraints
  • Market evaluation and opportunity identification
  • Business-plan development
  • Strategic growth prioritization
  • Consumer-centric business development
  • New public and government opportunities 

Product Development & Positioning

  • New product development
  • Development of innovative care models
  • Competitive market research
  • Customer segmentation and profiling
  • Application of technology

Investment Evaluation and Post-Investment
Strategy Development

  • Commercial due diligence
  • Strategic review of portfolio companies
  • Post-investment strategy development and action plan
  • Post-merger integration
  • Strategy activation
  • Exit evaluation and deal support 

Sales & Marketing Optimization


  • Sales program review and planning
  • Sales force effectiveness
  • Channel-performance improvement
  • Customer intelligence: targeting and profiling
  • Customer segmentation analysis
  • Strategic market segmentation and mapping

Operational Effectiveness

  • Optimization to meet new regulatory requirements
  • Turnaround plans
  • Customer-retention improvement
  • Customer service optimization
  • Claims process
  • Prior authorization optimization
  • IT strategy review
  • Outsourcing analysis

Process Management and Monitoring

  • Strategic planning model and process
  • Value-based management review
  • Financial and scenario planning
  • Budgeting 

General and Administrative (G&A)
Cost Effectiveness

  • Zero-based budgeting
  • Process costing and improvement
  • Activity-based costing 

Please contact us at for additional information.