L.E.K. Consulting
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Business Services

L.E.K. Consulting helps business services providers to successfully create competitive advantage and deliver ever-greater value in a growing private and public sector outsourcing market.
We work with clients including multinational organizations and national service specialists to analyze the critical performance drivers, evaluate contractual frameworks and generate fresh insights to develop game-changing strategies. L.E.K.'s in-depth industry knowledge and highly analytical approach enables service providers to focus on their most attractive opportunities, develop innovative business models and outperform their peers.
 

Capabilities Overview

For business services providers, L.E.K. has devised winning solutions that include:

  • Identify New Growth Opportunities:  Conduct detailed assessments of customer and market dynamics, develop the appropriate commercial and strategic approaches, and support management to achieve revenue growth.
  • Develop New Commercial Business Models:  Analyze market, company and product data to assess unmet needs and sources of value to develop profitable new business models.
  • Contract Economics:  Identify business-specific drivers of contract value over time and use bespoke modeling techniques to support management in achieving the optimal negotiating position.
  • Acquisition Due Diligence:  Support acquisitive parties by analyzing market, competitor and customer dynamics. Also develop a comprehensive and robust view of a target's future commercial and operational position.
  • Low Carbon Service Development:  Develop a deep understanding of customer drivers, calculate the scale and position of carbon in the product and service supply chain, and integrate carbon considerations into the product development process.

 

Industry Sectors

L.E.K.'s business services clients span this diverse and growing industry:

  • Asset management
  • Customer management
  • Education and training
  • Facilities management
  • HR consulting
  • Inbound and outbound logistics
  • Infrastructure maintenance
  • IT and business process outsourcing
  • Local authority outsourcing
  • PFI Support
  • Property management
  • Security services
  • Staffing services
  • Waste management

 

Please contact us at businessservices@lek.com for additional information.

 

Case Studies

Developing Innovative Growth Strategy

A global information technology (IT) and business process outsourcing provider had undergone a period of development to position it for substantial growth by enhancing management and overhead capability, and investing in additional resources.
No

Commercial Due Diligence of Facilities Management Company

L.E.K. Consulting was asked to draw on its experience in the transaction process and the business services sector to develop an in-depth report on a clients commercial prospects.
No