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Will Growing Challenges Eat Away at Food Operators’ Market Share?

Volume XIX, Issue 27
May 8, 2017
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Summary

For the past decade, foodservice sales have been on a tear, outpacing those of the retail sector. In fact, in 2015, foodservice revenues surpassed retail revenues for the first time, as more and more consumers, emerging from a painful recession, opted to dine out with greater frequency. But foot traffic has begun to slow, stabilizing at or below 1% growth. As a result, foodservice operators will need to look elsewhere in order to build revenue. In this Executive Insights, we discuss findings from the 2017 L.E.K. Consulting U.S. Foodservice Operators Study.

According to our latest study, while foodservice operators remain optimistic, they are worried about the following significant near-term challenges.

  • Rising food costs
  • Rising labor costs
  • Competition from retail
  • Complying with food safety standards

Despite these challenges, foodservice operators have a number of tools at their disposal to battle competitive headwinds.

  • Menu innovation
  • Sourcing innovation
  • Meal customization
  • Becoming more like retail
  • Digital service offerings

As the battle for the plate continues to heat up, foodservice operators will need to become more creative about how they source ingredients and what they offer consumers.

http://cdn.lek.com/sites/default/files/1927_Food_Service_Operators_Study_Executive_Insights.pdf