Dan McKone is a Managing Director and Partner, and a member of L.E.K.'s Global Leadership Team. He leads the firm's service line initiatives in the area of Customer Impact (customer experience, loyalty and profitability). Dan has spent much of the last decade working on the growth and optimization of consumer-facing businesses. He is a leader in L.E.K.’s Retail practice and also heads the firm's Travel/Hospitality efforts in the Americas. He has directed over 250 projects spanning performance improvement, strategic decision analysis, new concept development, channel strategy, pricing and positioning, organizational design, new business launches and mergers & acquisitions.
Dan comes from a finance background, and prior to L.E.K., he worked in Latin America for a large multinational corporation. Dan has an MBA in finance from the Wharton School. He also holds an AB, magna cum laude, from Dartmouth College with dual majors in economics and government.