Riding the Digital Health Wave: The L.E.K. Digital Excellence Framework

Many shopping habits are set to remain when the pandemic subsides, providing fresh challenges to the many multichannel retailers.

sustainability has maintained or even increased in importance during the COVID-19 pandemic

Retail grocery ecommerce sales were strong pre-COVID-19, and the pace of growth is poised to accelerate further.

In a bid to scale up their delivery operations, retailers have been desperately recruiting new staff whilst asking customers to bear with them.

Returning to work following maternity leave gave me a rare opportunity to notice what has changed while I’ve been away from the busy day-to-day dynamic of…

Brands have increasingly recognized the need to add direct-to-consumer (D-to-C) distribution to their traditional retail channels.

In the past couple of months, Amazon has continued its incremental build in Australia, growing its assortment, embedding its Fulfilment by Amazon solution…

Australia is now two months into its Amazon journey. Though the initial launch underwhelmed some consumers and commentators, it should not be interpreted…

In this feature for China Economic Review, L.E.K.'s Ken Chen lays out the latest developments and opportunities in China's rapidly growing cross-border e…

This article considers a number of case examples of businesses that actively monitor their innovation performance and use it as an indicator of future…