Executive Insights

Volume XIX, Issue 3 | January 22, 2017 | By: George Woods

Millennials are reinventing the travel and transport industries. That means everything from the destinations they visit to the way they find and share information about their trips. In this Executive Insights we examine how Millennials behaviours are changing the economics of the airport, travel and associated sectors as this cohort reach the peak of their spending years.

Transport Spotlight | August 29, 2016 | By: L.E.K. Consulting Insight and Analysis: Global Transport’s Untapped $250 Billion Opportunity Today’s Passengers: Open to Personalized Offerings Are Connectivity Solutions Doing Enough? Not Really Optimal Engagement: Provide the Right Offers at the Right Time The First Step in Presenting the Right Offer: Understand Passenger Needs Maximizing Transport Revenue Opportunities: Tailor Offerings to Varying Customer Needs Thinking Like Retailers: Master Customer Segmentation and Become True 1:1 Merchandisers

In this Executive Insights Spotlight on Transport, L.E.K. examines the changing behaviors of passengers and reveals how transport providers must act and think differently to implement a differentiated merchandising strategy — one that truly captivates their passengers with personalized, bundled content and connectivity offerings and makes the most of their time on board. 

Volume XVIII, Issue 30 | August 9, 2016 | By: Peter Smith L.E.K.'s Seven Step Dynamic Performance Management Process Metrics that Reflect How the Business Really Works Economic Framework to Model Future Cash Flows Critical KPI Identification KPI Prioritization Matrix Data Capture Process and New Supporting Technologies

There are only a few KPIs which have a large influence on profitability – but defining and understanding how they interact with each other can be difficult. L.E.K. has developed a Dynamic Performance Management tool which can help businesses to address this problem and improve profitability by more than 30%.

Volume XVIII, Issue 19 | May 24, 2016 | By: L.E.K. Consulting Getting to Yes: A New Paradigm to Change the Way Airlines Manage Their Business

For more than 40 years, the airline industry has trained their front-line staff to “just say no” in order to drive down costs and complexity and meet operationally focused metrics. In this Executive Insights, we discuss how airlines can get to yes. Given the economic importance of ancillary revenues, saying yes can improve true customer loyalty and, in turn, drive future superior and sustainable financial performance.

Volume XVIII, Issue 18 | May 23, 2016 | By: L.E.K. Consulting Top 20 Economic Profit Generators by Absolute Dollars (2011-2015) Top 10 Economic Profit Generators by Percentage Margin Over Their 5-Year Revenue (2011-2015)

As the leading strategy advisor to the aviation industry and expert on shareholder value analysis, L.E.K. uses economic profit as the relevant measure to gauge a company’s ability to meet the financial requirements of its stakeholders over time. This Aviation Insights Review (AIR) report provides an update on the period from 2011-2015 for the entire global industry.

Volume XVIII, Issue 17 | May 11, 2016 | By: L.E.K. Consulting

In this installment of our multipart Executive Insights series on high-performing airlines, L.E.K.’s John Thomas and Spencer Stuart’s Michael Bell and Thierry Lindenau examine the secrets behind the remarkable sustained profitability of Panama’s national carrier, Copa Airlines.

Volume XVIII, Issue 16 | May 10, 2016 | By: L.E.K. Consulting

In this installment of our multipart Executive Insights series on high-performing airlines, L.E.K.’s John Thomas and Spencer Stuart’s Michael Bell and Thierry Lindenau speak to WestJet CEO Gregg Saretsky.

Volume XVIII, Issue 15 | May 9, 2016 | By: L.E.K. Consulting

In the first of a multipart Executive Insights series, L.E.K.’s John Thomas and Spencer Stuart’s Michael Bell and Thierry Lindenau examine how the industry’s top players have achieved and maintained their success.

Volume XVII, Issue 33 | September 17, 2015 | By: L.E.K. Consulting

While airline crew optimizers do increase efficiency, they do not correct crew cost overruns, which can often elude airlines that do not realize the root cause of such discrepancies. L.E.K. believes that applying specialized analytical tools to address the crew cost issue allows airlines to prevent costly crew overruns. Learn more in this Executive Insights.

Volume XVII, Issue 23 | July 10, 2015 | By: Dan McKone Loyalty Program Development Global Frequent Flyer Program Monetization Dynamics

As long as valued customer relationships aren’t jeopardized, airlines reap substantial benefits from a partial or full separation of their frequent flyer program (FFP). However, L.E.K. recommends that airlines answer a series of questions to ensure the concept is both financially sound and tactically achievable. Separating the FFP may not be right for every airline, and though there isn’t a one-size-fits-all approach to divesting the FFP assets, there are plenty of opportunities for airlines to extract value from their FFPs.