Executive Insights

Volume XIX, Issue 70 | November 21, 2017 | By: David Bishop, David Ferrarin

Amazon will launch its Australian platform in late 2017. In this Executive Insights, we share perspectives on the key factors and impact mitigation strategies for retailers.

Volume XIX, Issue 61 | October 12, 2017 | By: Maria Steingoltz, Alex Evans Personalized beauty is at the convergence of four major trends Next-generation personalized beauty market

The cluttered field of health and beauty products has a new kid on the block: personalized beauty. This emerging area offers an alternative to “one size fits all” offerings. Players in this space use information gathered on a person’s genetic composition and lifestyle choices to design products that best meet the customer’s specific needs.

Volume XIX, Issue 59 | September 19, 2017 | By: Dan McKone, Alan Lewis Luxury encompasses three addressable consumer segments Luxury travel has become a more inclusive aspiration Millennials are increasingly the drivers behind luxury demand

Not long ago “traveling in style” simply meant first-class transportation, plush accommodations, and dining nightly at five-star restaurants. It was an aspiration that few could ever hope to achieve. But according to the L.E.K. 2017 Luxury Travel Study — a survey of nearly two thousand U.S. travelers — that has begun to change.

Volume XIX, Issue 52 | August 15, 2017 | By: Chris Randall, Jon Weber Operational inefficiencies in a consumer organization Identifying complexity in a retail organization

It’s no secret that traditional brands and retailers are under siege. Consumer behavior is changing rapidly. Low- and off-price players are moving in. Labor costs are on the rise, while consumers are moving their spend online — and away from tangible goods. This Executive Insights is about how brands and retailers can operate in the kind of environment we have today.

Analysis 2 | August 8, 2017 | By: Rob Wilson, Jon Weber, Dan McKone U.S. grocers: increased focus on high-quality fresh prepared foods Fresh prepared foods comprises five categories Which trends are contributing to strong growth in the U.S.? Most retailers are underpenetrated in fresh prepared foods Fresh prepared foods expected to continue stealing shelf space Retailers struggle with consistency in a patchwork supply network Rapid growth with continued upside opportunities

This Executive Insights profiles the high-growth category of fresh prepared foods and why retailers and suppliers alike can expect to find significant opportunities in this market for years to come.

Volume XIX, Issue 50 | July 28, 2017 | By: Robert Haslehurst Millennial consumer segments Average annual dollar spend by retail product category and millennial segment Annual frequency of purchases for household by category and generation Top words respondents use to describe brand authenticity Social media usage by generation

Consumers are a moving target, powered by major generational shifts. Retailers that ignore generational change risk obsolescence. Recently, L.E.K. Consulting surveyed more than 3,800 Americans, including roughly 2,200 Millennials aged 18 to 34, about their shopping preferences. This Executive Insights delves into important insights on how retailers can win the generation game.

Volume XIX, Issue 49 | July 27, 2017 | By: Ashish Khanna, Simon Barrett, Karin von Kienlin, Francois Mallette Key provider categories emerging in the new mobility paradigm Age cohorts as a proportion of the population Price and service attributes of different transport modes Greater London Transportation Economics Usage of ride-share propositions by age cohort Estimated cost to user by transport mode

New mobility is a brave and exciting opportunity with a significant financial prize. In this Executive Insights, L.E.K. Consulting identifies the key provider categories emerging in the new mobility paradigm and highlight the critical success factors as they seek to create commercially viable operations.    

Volume XIX, Issue 48 | July 26, 2017 | By: Rob Wilson, Maria Steingoltz Estimated U.S. meal kit delivery market (2016) Percentage of customers still ordering Top reasons why a former meal kit company customer decided to discontinue

Meal kits have emerged as one of the hottest topics among food and beverage executives. That’s because in the past few years, more than 150 companies have jumped into the meal kit game in the U.S. Industry leaders include Blue Apron, Plated, Home Chef and HelloFresh, followed by a long line of specialized and regional players. This Executive Insights examines multiple factors affecting the evolving the meal kit industry and why a shakeout is likely.

Volume XIX, Issue 45 | July 12, 2017 | By: Dan McKone, Robert Haslehurst, Maria Steingoltz V-commerce as the next wave of retail A substantial portion of respondents have used AR or VR at least once Interest in shopping concepts AR and VR will impact the entire customer journey

Virtual reality and augmented reality will transform retailing. But how, exactly? L.E.K. Consulting recently surveyed 1,000 consumers who had already experienced AR and VR technology. The results offer an initial look at what consumers hope to do when they shop in augmented or virtual realities.

Volume XIX, Issue 36 | June 7, 2017 | By: L.E.K. Consulting How value drivers link to value creation Aligning management responsibility for value drivers Value driver matrix Value driver map for petroleum marketing Value driver sensitivities — petroleum marketing Key value driver matrix — petroleum marketing

While maximizing shareholder value is an important corporate objective, it is not specific and accountable enough for operating management, who must also know which factors most influence value and which factors can be most easily affected. This Executive Insights presents an approach to increasing performance that will forge stronger links between operating performance measures and shareholder value creation.