L.E.K. Consulting
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Operations & Organization

Service Operations

The financial performance of many companies is underpinned by a service and after-sales operation that provides a stable and high-margin revenue stream. Typically, these activities receive limited management focus. However, L.E.K. often finds that there is an opportunity to improve growth and profitability significantly through enhanced customer management, planning, scheduling and monitoring.

Service
Offerings
Service Strategy
  • Assess existing installed base
  • Review competitive dynamics
  • Evaluate customer purchase decision-making
  • Create strategies to optimize service revenue
Service Effectiveness
  • Develop appropriate customer management/after sales systems
  • Evaluate opportunities to maximize service revenue and profitability through:
    • Skills optimization
    • Price elasticity assessment
    • Planning and scheduling
    • Inventory management
    • Outsourcing vs. in-house balance
    • Management systems

Please contact us at operations@lek.com for additional information.